Contact Us

Neldriva · Customer care

Contact Us

Business Information Brand Name: Neldriva
Legal Company Name: Fuyang Shizaibixing Network Technology Co., Ltd.
Owner: Pan Tianshuai
Business Address: Room 506, Building 3, Hongjie, University Town, Qinghe Subdistrict, Yingzhou District, Fuyang, Anhui Province, China
Customer Support Email: service@neldriva.com
Website: neldriva.com
Phone: +86 13680606589
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Neldriva is owned and operated by Fuyang Shizaibixing Network Technology Co., Ltd. Contact us for product questions, order updates, delivery concerns, returns, and after-sales assistance.

Product questions

For questions about size, materials, included accessories, cleaning, or suitable use, send us the product name or link and describe what you would like to know.

Help with an existing order

Include your order number and the email address used at checkout so we can find the correct order. For a delivery issue, include the tracking number if available. For a damaged, defective, incomplete, or incorrect item, include clear photos of the item and packaging when relevant.

Return address The business address above is not a return warehouse. Please contact customer support before shipping a return. After reviewing your request, we will provide the appropriate return address and instructions.

Messages received outside support hours will be reviewed during the next support period. Please do not email a full payment card number, security code, or account password.