Terms of Purchase

Effective October 23, 2026

Neldriva is owned and operated by Fuyang Shizaibixing Network Technology Co., Ltd. Please review the product details and checkout total before completing your purchase.

Choosing a product

Check the dimensions, materials, included parts, intended use, and care instructions shown on the product page. For kitchen products, follow the specific guidance about food contact, heat, cleaning, and appliance compatibility where applicable. Do not assume an item is dishwasher safe, microwave safe, or suitable for direct food contact unless its listing says so.

Prices and checkout

The price, available payment methods, shipping charge, and applicable taxes are displayed at checkout before you submit payment. Shipping charges are calculated based on the destination and available shipping method. A promotion applies only when its stated conditions are met and it appears in the checkout total.

Order confirmation and availability

We will send an order confirmation to the address provided at checkout. If an item becomes unavailable, an address requires clarification, or payment cannot be verified, we may contact you before fulfillment. We will not substitute a different item without your agreement. If an order cannot be fulfilled, we will refund the affected payment.

Processing and delivery

Orders are typically processed within 1–3 business days after payment confirmation. Estimated transit is 10–20 business days after dispatch. These periods are separate. Tracking information is provided after shipment when available. The Shipping Policy explains delivery estimates, shipping origin, delays, and missing-package assistance.

Changes and cancellation

Contact customer support as soon as possible to request a change or cancellation. We will accommodate a request while the order has not entered fulfillment. After dispatch, the return process applies. If we cannot ship within the stated processing period, we will tell you the revised shipping date and let you accept the delay or cancel the unshipped order for a prompt refund.

Returns and order problems

Eligible returns may be requested within 30 calendar days after delivery. For a preference-based return, the item should be unused, in its original condition, and returned with its parts and packaging; the customer pays return shipping. If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy at no additional cost to the customer.

Approved refunds for returned items are issued to the original payment method within 5–10 business days after the item is received and inspected. Your bank or payment provider may need additional time to post the credit. See the Return & Refund Policy for instructions and the applicable return address process.