Privacy Policy

Neldriva · Your information

Privacy Policy

Effective October 23, 2026

How information supports your order Information you provide is used to operate the store, process purchases, arrange delivery, respond to customer requests, protect transactions, and meet applicable obligations.

Information collected

When you browse, order, create an account, or contact customer support, we may collect your name, contact details, billing and delivery details, order history, support communications, and information about how your device interacts with the website. Technical information may include IP address, browser type, device identifiers, and cookie data.

Payment details are handled through the payment services made available at checkout. Customer support does not need your full card number or card security code to assist with an order.

How information is used

We use information to complete transactions, verify orders, arrange shipping, provide tracking and support, administer returns and refunds, prevent fraud, maintain the website, understand store performance, and comply with legal requirements. Where permitted, information may also be used for marketing based on your choices.

Cookies and similar technologies

Cookies can support essential functions such as cart and checkout operation. Other technologies may help us understand site use and, if enabled, measure advertising. Available cookie or privacy controls on the website and your browser settings can be used to manage certain choices.

Service providers and disclosures

Information may be shared with providers that support ecommerce hosting, payment processing, fraud prevention, fulfillment, shipping, customer service, and analytics. They receive information relevant to the services they perform. Information may also be disclosed when required by law, to protect rights and safety, or in connection with a lawful business transaction.

International processing

Because store and delivery services may involve providers in different locations, information may be processed outside your state or country of residence. We handle such processing according to applicable requirements.

Retention and security

We retain information for as long as reasonably needed to fulfill orders, provide support, address disputes, and meet legal or accounting obligations. We use reasonable safeguards to protect information, although no method of online transmission or storage is completely secure.

Your choices and requests

You can use an unsubscribe link in a marketing email to stop those messages. Order-related communications may still be necessary. Depending on your location, you may have rights to request access, correction, deletion, or other available privacy choices. Use the Contact Us page or any privacy controls displayed on the website to submit a request. We may verify your identity before acting to protect your information.

Updates

We may revise this policy as our services or applicable requirements change. The effective date above will be updated when a revised version is posted.