Return & Refund Policy

Return eligibility

For a preference-based return, request the return within 30 calendar days after delivery. The product should be unused, in its original condition, and returned with its original packaging, accessories, and included components. You may reasonably inspect an item after delivery to determine whether it matches the listing.

If a product has a specific return limitation, it must be clearly disclosed on its product page before purchase. Such a limitation does not remove rights that apply to a damaged, defective, incorrect, or materially misdescribed product.

How to request a return

Use the customer support details on our Contact Us page. Provide your order number, the product you wish to return, and the reason. Include photos or video when the request concerns damage, a defect, missing parts, or an incorrect item. We will review the request and explain the next steps.

Where to send a return

Do not send a return to the business registration address. After your request is approved, customer support will provide the appropriate return warehouse address and packing instructions. Please wait for those instructions before shipping the item.

Return shipping costs

For a preference-based return, the customer is responsible for the return shipping cost. The amount depends on the carrier, parcel size, and destination. A trackable shipping service is recommended; keep your shipping receipt until the return is resolved.

If the item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. Follow any return label or instructions we provide for that situation.

Inspection and refunds

We will inspect an authorized return after it arrives. Once approved, the refund is issued to the original payment method within 5–10 business days. The payment provider may need additional time to show the credit on your statement.

For a preference-based return, the eligible product amount is refunded after inspection. An original shipping charge is not refunded unless applicable law requires it or the return resulted from our error. We will explain any issue with a return before determining the final refund.

Cancellations and exchanges

Contact customer support as soon as possible if you wish to cancel or change an order. We can accommodate a cancellation before fulfillment begins. After dispatch, use the return process. For an exchange, contact us first so we can confirm product availability and give you the correct instructions.

Questions about a refund

If the stated refund processing period has passed, check your original payment method and then contact customer support with the order number. We will investigate the refund status.